Resolving Tenancy Issues, Tenant Guide

An Advocate can help tenants in New Zealand understand how to resolve tenancy issues based on the Residential Tenancies Act 1986. Our Advocates will support and guide you through the correct process to resolve issues or challenges you might be facing.

Common Tenancy Issues

• Repairs and maintenance not completed by the landlord

• Healthy Homes Standards breaches (heating, insulation, ventilation, moisture, draughts)

• Bond not lodged with Tenancy Services

• Rent arrears or unpaid rent

• Harassment or unlawful entry by the landlord

• Disputes over tenancy agreements or fixed-term/end dates

• Retaliatory or unlawful termination notices

Steps to Resolve a Tenancy Issue

1. 2. 3. Talk to your landlord or property manager directly—raise the issue early and clearly. Keep records of all communications (texts, emails, letters, photos).

If the issue is not resolved, our Advocates can support you through the formal process of send a formal 14-day notice to remedy the breach under the Residential Tenancies Act.

4. If the breach continues, an application can be made to the Tenancy Tribunal for a decision.

5. The Tribunal has the authority to make binding orders, including compensation, rent reductions, or termination of tenancy.

Mediation

Our Advocates can support you through mediation which is available through Tenancy Services. It is a confidential, free process where an independent mediator helps tenants and landlords reach an agreement. Mediation agreements are legally binding.

Tenancy Tribunal

If mediation does not resolve the problem, an application can be mad to the Tenancy Tribunal. The Tribunal can hear disputes, review evidence, and issue legally binding orders. Orders may include rent repayment, compensation, exemplary damages, or termination of tenancy.

Getting Help

• Professional tenant advocates

• Tenancy Services website

• Tenants Protection Associations

Final Note

Resolving tenancy issues should be approached in good faith. Both tenants and landlords have responsibilities under the Residential Tenancies Act. Clear communication, keeping records, and using official dispute resolution services can help achieve a fair outcome