Resolving Problems at Work, Employee Guide 

The process for resolving workplace issues, employee rights, and the support available to both employees and employers.

Common Employment Problems

• Pay and wages (including underpayment or deductions)

• Leave entitlements (annual leave, sick leave, public holidays)

• Disciplinary action and dismissal

• Bullying, discrimination, or harassment

• Health and safety concerns

• Problems with employment agreements or breaches of contract

Steps to Resolve a contract Problem

1. 2. 3. Talk to your employer directly: Raise the issue early and clearly.

Keep records: Maintain copies of conversations, letters, texts, and emails.

Request mediation: If the issue is not resolved, seek mediation. Our Advocates can help you with this process and support you through mediation process

4. Employment Relations Authority (ERA): If mediation does not resolve the issue, the matter can be taken to the ERA.

5. Employment Court: ERA decisions can be appealed to the Employment Court.

Mediation

Mediation is a free and confidential service provided by MBIE to help resolve employment problems. It is less formal, usually faster, and less stressful than proceeding to the ERA.

Employment Relations Authority (ERA)

If mediation fails to resolve the issue, the ERA can investigate and make legally binding decisions based on the facts and evidence, providing both sides the opportunity to present their case.

Employment Court

Decisions made by the ERA can be appealed to the Employment Court, which has the authority to make final decisions on employment disputes.

Getting Help

• Employment Advocates 

• Unions and industry groups 

• Community Law Center’s

Final Note

Resolving workplace problems should always be approached in good faith. Both employers and employees are responsible for communicating clearly, keeping thorough records, and making use of available support systems.